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Job Details

Job Posted on :01/09/2016
  Company Name : Placewell Consultants
  Company Profile :

Placewell Consultants Hiring for an MNC. Download PPT Photo 1  

  Job Title : Senior Technical Support Associate(voice Process)
  No of Vacancy : 5
  Job Description :

Hi, Greeting of the day, there is an urgent requirement for Technical support Associate in a US Based MNC ,Eligible and interested candidates can apply Troubleshooting and resolving issues with MS office, windows, internet explorer, virus issues etc. Troubleshooting and resolving connectivity issues, such as VPN,  LAN, wireless etc. Troubleshooting and resolving issues with business applications I.e Lotus Notes, SAP, Interspec etc Troubleshooting and resolving complex technical issues. Dispatch avoidance and validating onsite visits. Help onsite techs to identify hardware failures Timely response on priority and customer requests. Document technical process solutions, and prepare knowledge articles to enhance service desk and escalation desk resolution. Handling Incidents within the required SLA, and ensuring good CSAT surveys from customers.

  Desired candidate profile :

Please refer to the Job description above

  Qualification : Any Graduate
  Skills : UG: Any Graduate - Any Specialization PG:Post Graduation Not Required Doctorate:Doctorate Not Required
  Minimum Experience : Fresher
  Maximum Experience : 3 years
  Location : India-Banglore
  Job Code :
  Contact Details : HR Manager,
Placewell Consultants ,
      How to Apply